OCGems is dedicated to the art of diamond cutting & polishing, and the creation of bespoke jewelry. Our offering includes certified natural diamonds, engagement rings, wedding bands, tennis bracelets, pendants and fully custom-crafted pieces designed to celebrate life’s most meaningful moments.
Are your diamonds certified?
Yes. Every diamond is accompanied by certification from respected laboratories such as GIA, IGI, or EGL, ensuring authenticity, precise grading, and complete confidence in your purchase.
Can I customize my jewelry?
Absolutely. Our bespoke design service allows you to select your diamond, preferred precious metal (white, yellow, or rose gold, or platinum), and design aesthetic. Our expert team will guide you through each step to create a piece that is uniquely yours.
How do I place an order?
Orders can be placed securely through our website. For bespoke creations or personalized guidance, you are welcome to contact us directly for a private consultation.
Do you offer delivery?
Yes. We provide secure, insured delivery throughout South Africa, with international shipping available on request for our global clientele.
How long does delivery take?
Delivery typically takes:
In-stock pieces (South Africa): 2–5 working days
Custom creations or international orders: 20–25 working days Tracking details are shared as soon as your order is dispatched.
What payment methods do you accept?
We accept:
Credit and debit cards
EFT (Electronic Funds Transfer)
PayFast
Full payment is required before processing any order.
What is your return policy?
Returns are accepted within 7 days of receipt, provided the item remains in its original, unworn condition. Custom-designed or engraved pieces are non-refundable unless a manufacturing fault is identified.
Do you provide valuations or certificates for insurance?
Yes. Upon request, we provide a professional valuation certificate suitable for insurance purposes alongside your purchase.
Do you offer resizing services?
Yes. One complimentary resize (within two sizes) is offered within 30 days of purchase. Additional resizing may carry a nominal fee.
Can I visit your showroom or studio?
Private consultations and viewings are available by appointment, ensuring a personalized and exclusive experience.
12. How do I care for my diamond jewelry?
Clean gently using warm water, mild soap, and a soft brush. Avoid harsh chemicals and store each piece separately to preserve its brilliance and prevent scratches.
How can I contact you?
You can reach us via: Email: bhebhers@ocgems.co.za
