Welcome to OCGEMS. By accessing or using our website at https://ocgems.co.za (the “Site”), you agree to be bound by the following Terms of Service (“Terms”), along with our Privacy Policy. Please read them carefully.
General Information
OCGEMS is a South African-based business that specializes in diamond polishing and the sale of fine jewelry. These Terms apply to all visitors, users, and customers of the Site.
Eligibility
To use our services, you must be at least 18 years old or the age of majority in your jurisdiction. By using the Site, you confirm that you meet this requirement.
Products & Orders
All products displayed on the Site are subject to availability.
We reserve the right to refuse or cancel any order at our discretion.
Prices are displayed in South African Rand (ZAR), unless otherwise stated, and include applicable VAT.
Payments
We accept secure online payments via major credit cards, EFT (Electronic Funds Transfer), and approved third-party gateways. Full payment is required before an order is processed or shipped.
Shipping & Delivery
We deliver nationwide and internationally through trusted courier partners.
Estimated delivery times are provided at checkout but may vary.
Shipping fees and delivery timeframes will be confirmed at checkout.
Returns & Exchanges
Returns are accepted within 7 days of delivery, provided the item is unused, in its original condition, and includes all original packaging.
Custom or engraved items are non-refundable unless defective.
Customers are responsible for return shipping unless the item is defective or the return is due to our error.
Intellectual Property
All content on the Site, including images, text, graphics, logos, and designs, are the property of OCGEMS or its content suppliers and are protected by copyright and trademark laws.
Disclaimer
OCGEMS provides the Site and its content “as is” and makes no representations or warranties of any kind regarding the accuracy or completeness of the information. We are not liable for any damages resulting from the use or inability to use the Site.
Limitation of Liability
To the fullest extent permitted by law, OCGEMS shall not be liable for any direct, indirect, incidental, or consequential damages resulting from your use of or inability to use our Site or products.
Changes to Terms
We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of the Site after any changes constitutes your acceptance of the new Terms.
Governing Law
These Terms are governed by and interpreted in accordance with the laws of the Republic of South Africa. Any disputes will be subject to the jurisdiction of South African courts.
Contact Us
If you have any questions or concerns about these Terms, please contact us at:
